We aim to provide you with a high level of customer service at all times but, if you are not satisfied, please contact:
Simon James, Managing Director
t: +44 (0)117 325 0643
m: +44 (0)7540 847114
When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request.
If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information, you can visit FOS website www.financial-ombudsman.org.uk
Access to the FOS is available for complainants included within one of the following categories at the time we receive their complaint:
Your insurer also operates a complaints procedure. Your policy documentation, which we will send to you, will contain details.
We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relation to insurance advising and arranging as follows:
Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (Freephone) or 020 7741 4100 or www.fscs.org.uk