This document explains how we collect, use & store your personal information. This includes any personal information given to us about other people named on or covered on any policy quote or claim arranged/handled by us.
The lawful basis for us collecting data is to be able to fulfil a contract and as such specific consent for its use is not required.
We only share your data with Insurance Companies, Premium finance providers & Loss adjusters. This data is needed by these providers to provide new or renewal quotations, to go on cover, arrange premium payment, handle mid-term changes to policies or manage insurance claims.
We only collect information from you that is relevant to the risks that you face & the policies you have instructed us to quote/manage on your behalf.
We will not share your information for marketing or any other purposes with other companies. We have never and will not, sell or pass on your data to anyone else.
We either meet with you face to face, have telephone calls, exchange e-mail or letters to ask questions to ensure we understand the risks you might face or we ask you to complete forms giving us those details that Insurers need before quoting/arranging cover.
On occasion, with an appropriate mandate from you, we might receive information from previous insurers or your other trusted advisers.
In addition to information specific to the risk being covered, we might hold Personally Identifiable Information in respect of names, addresses, dates of birth & email addresses this can include Special Data categories; for Travel & Private Medical policies we may hold some Health Data & for motor & other insurances data about criminal convictions – as you are providing this information about your employees you must ensure you have appropriate permissions to pass the data to us and in any event comply with GDPR.
Data we hold will be held in digital files, emails & very occasionally temporary paper files. We have no physical servers, all our systems are cloud based to remove the risk of loss by fire, theft or physical damage/degradation.
Data will be retained by us only for so long as is necessary & only for the purpose it was originally collected. In particular, for as long as there is any possibility that you or your insurers may wish to bring a claim under the insurance arranged or where we are required to keep your personal data due to legal or regulatory reasons.
If you have any questions in relation to our use of your personal data you should first contact our Data Protection Champion, Ian Burgess, Director – firstname.lastname@example.org Tel 0845 638 4189
In certain circumstances you have the right to require us to:
If you have a complaint about the way we process your personal data please contact us. You can also raise your complaint with the information commissioner’s office on 0303 123 1113 or visit www.ico.org.uk/concerns